Centro combines Egypt's talent and location advantages with an advanced AI technology stack to deliver scalable CX across markets, languages, and customer expectations.
Founded in 2009, Centro is a global business process outsourcing provider helping organizations build scalable, high-performing customer experience operations.
With delivery centers across the U.S., Egypt, Saudi Arabia, and the Philippines, Centro supports brands through multilingual customer care, technical support, back-office operations, healthcare support services, and customer experience management.
We evaluated the major offshore and nearshore markets. Egypt won on the metrics that matter to U.S. support operations.
Materially lower cost per contact than onshore and most nearshore markets, without trading away quality. Built for teams under budget pressure that still need to grow.
Deep, university-educated talent pools covering English, Spanish, French, German, Italian, and Arabic. One delivery hub for both U.S. and EMEA customer bases.
Dedicated teams, transparent QA, real-time reporting, and disciplined workforce management. You keep visibility and control while we run delivery.
Ramp dedicated agents in weeks, not quarters. Time zone alignment supports U.S. business hours and true 24/7 coverage as you grow.
Watch how Centro connects Egypt to the world, and what that delivery model has meant for the brands that run their customer operations on it.
Centro's model is built to deliver more than support capacity. It is built to improve business outcomes. For Udacity, an enterprise education leader, Centro's outsourcing model accelerated business growth through operational excellence.
Download the Case StudyNo generic vendor pitch. Your meeting at CCW is a working session focused on your support operation.
A side-by-side view of your current cost per contact versus an Egypt-based delivery model, using your volumes and channels.
An honest read on whether offshore delivery fits your operation: languages, hours, compliance, and quality requirements.
A concrete starting plan: team size, ramp timeline, governance model, and the metrics we commit to in the first 90 days.
June 22-25, 2026 · Caesars Forum, Las Vegas
